Privacy Policy

Last updated: November 25, 2025

Our Commitment to Your Privacy

At Luminae, we understand that privacy matters. This policy explains how we handle information when you visit our website or use our post-event cleaning services. We believe in transparency and want you to understand what data we collect, why we collect it, and how you can control your information.

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may choose to provide certain information:

Contact information such as your name and email address when you fill out inquiry forms
Event details you share when requesting cleaning services
Messages or questions you send through our contact form
Preferences you set regarding communications or service options

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit:

Browser type and version you're using
Device information including operating system
IP address and general location data
Pages you visit on our website and how long you spend on them
Links you click and features you interact with
Date and time of your visit

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience and understand how our website is used. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We use the information we collect for several purposes:

Providing Services

To respond to your inquiries, schedule cleaning services, and communicate with you about your requests.

Website Improvement

To analyze how visitors use our website and make improvements to functionality, content, and user experience.

Communication

To send you information about our services, respond to your questions, and provide updates you've requested.

Marketing Activities

To show you relevant information about our post-event cleaning services, though only with appropriate consent where required.

Legal Compliance

To comply with legal obligations and protect our rights and the safety of our users.

Legal Basis for Processing

We process your personal information based on:

Your consent when you submit forms or accept cookies
Contractual necessity when providing services you've requested
Legitimate interests in operating and improving our business
Legal obligations we must fulfill

How We Share Your Information

We may share your information in limited circumstances:

Service Providers

We work with trusted third parties who help us operate our website and provide services, such as hosting providers, analytics services, and email platforms. These providers are contractually obligated to protect your information.

Analytics and Advertising Partners

We may share anonymized or aggregated data with analytics and advertising services to understand website performance and deliver relevant content.

Legal Requirements

We may disclose information when required by law, such as in response to a court order or government request, or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security Measures

We take reasonable steps to protect your information from unauthorized access and misuse:

Secure server infrastructure with encryption for data transmission
Access controls limiting who can view personal information
Regular security assessments and updates to our systems
Training for team members who handle personal data

While we implement appropriate security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

You can request that we delete your personal information in certain circumstances.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format.

Right to Object

You can object to certain types of processing, including marketing communications.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the information provided on our Contact page.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Your privacy is important to us, and we are committed to honoring your preferences regarding data collection and use.

International Data Transfers

As a service operating worldwide, your information may be transferred to and processed in countries other than your own. Different countries have different data protection laws, some of which may not be as comprehensive as those in your jurisdiction.

When we transfer your information internationally, we take steps to ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The "Last updated" date at the top of this page shows when the policy was most recently revised.

If we make significant changes, we may notify you through a prominent notice on our website or through other communication channels. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About This Policy?

If you have questions or concerns about this privacy policy or our data practices, please don't hesitate to reach out. We're here to help you understand how we handle your information.